Refund Policy
Our commitment to customer satisfaction
100% Refund Guarantee
We stand behind our products. If you're not satisfied, we offer a full refund within our return period.
Eligibility for Refund
You are eligible for a refund if:
- You request a refund within 7 days of delivery
- The product is unused and in original condition
- Original packaging and tags are intact
- You have proof of purchase (order number)
Automatic Refund Cases
You will receive a full refund in these cases:
- Wrong product delivered
- Defective or damaged product
- Product significantly different from description
- Missing items from order
Non-Refundable Items
- Used or opened products (unless defective)
- Products without original packaging
- Items damaged by customer misuse
- Products returned after 7 days
- Gift cards or promotional items
Refund Process
- 1
Initiate Return Request
Contact us via phone, WhatsApp, or email with your order number
- 2
Return Approval
We will review and approve your return request within 24 hours
- 3
Ship Product Back
Send the product to our address or we'll arrange pickup
- 4
Inspection
We inspect the product upon receipt
- 5
Refund Processed
Refund issued within 3-5 business days after approval
Refund Methods
bKash / Nagad
Refund sent to your mobile banking account within 3-5 business days
Bank Transfer
Refund to your bank account within 5-7 business days
Partial Refunds
In some cases, partial refunds may be granted:
- Product has minor signs of use
- Missing accessories or packaging
- Product returned in different condition than received
Shipping Costs
- Defective/Wrong Items: We cover return shipping costs
- Change of Mind: Customer pays return shipping
- Original shipping charges are non-refundable (except for our errors)